Domestic Students Code of Practice
POLICIES AND GOVERNANCEThe Academy applies policies and management practices which maintain high professional standards in the delivery of education and training services, and which safeguard the educational interests and welfare of all students.
Our courses are registered on State and National registers and the Academy monitors and assesses the performance, course attendance and progress of students enrolled in three qualifications.
The Academy will safeguard funds paid by students, and if unable to deliver agreed services will make a refund to the student in accordance with relevant Commonwealth and/or State and Territory legislation.
There will be proper documentation of the contractual and financial relationship between the student and the Academy. The Academy will make available to the student copies of this documentation.
The Academy supplies accurate and current information on courses, content and vocational outcomes. The Academy supplies accurate and current information to students and prospective students on all relevant matters prior to enrolment. This includes:
- costs for students tuition
- consumables required
- admission procedures and criteria
- conditions of acceptance
- academic programs including bridging courses
- Australian and overseas recognition given to qualification(s) offered
- recognition of prior learning and current competencies application process
- withdrawal arrangements
- termination of tuition
- credit transfer requirements
- refund entitlements, including in instances where the provider defaults
- details of facilities and equipment and staffing;
- internal and external grievance (complaint and appeals) procedures;
- non academic student support services.
- flexible learning and assessment procedures and disciplinary procedures.
The Academy will pay the State Training Authority all recognition fees within thirty (30) days of these fees being due and payable.
The Academy maintains systems for recording student enrolments, attendance, completion, assessment outcomes (including Recognition of Prior Learning), results, qualifications issued, grievances and the archiving of records.
In the event that the Academy ceases operations, all records of student results, dating from the time the organisation became registered, for all training covered by the registration, will be sent to the State Training Authority on computer disk.
The Academy will supply the State Training Authority with delivery details for each course/Training Package qualification and units of competence on the Scope of Registration and student details including enrolments, participation and completions in accordance with AVETMISS requirements, and maintain confidentiality of all students’ records as requested.
The Academy ensures that a current copy of the accredited course curriculum/endorsed Training Package and information regarding the program of study, availability of learning resources and appropriate support services are always available to students.
The Academy will advise the State Training Authority within 21 calendar days of commencing delivery and/or assessment in a location outside of the state or territory and/or within 3 months of ceasing delivery and/or assessment in a location outside the state or territory of registration.
The Academy will provide the State Training Authority with accurate and timely information regarding:
- registration and compliance
- including major changes to the Academy system or staffing profile
- relocation of the Academy
- financial difficulties and/or
- transfer of client records
OCCUPATIONAL HEALTH AND SAFETY
Pivot Point International Academy maintains adequate and appropriate insurance including public liability and work cover.
Pivot Point International Academy complies with all laws relevant to the operation of Registered Training Organisations including occupational health and safety and fire regulations.
The Academy ensures the training premises are of adequate size and have adequate heating, cooling, lighting and ventilation.
All training facilities, equipment and other resource materials are adequate for the Scope of Registration and are maintained in good order and repair.
EDUCATION AND TRAINING
We maintain a learning environment conducive to the success of international students.
The Academy provides training in cultural awareness for staff as the Academy is sensitive to cross-cultural issues and meets the special needs of students, especially those under the age of 18 years.
The Academy actively encourages participants with intellectual and physical disabilities; providing services which include adequate orientation, information and advice on accommodation, counselling and welfare facilities.
The Academy accepts and recognises the qualifications and Statements of Attainment awarded by any other Registered Training Organisation in Australia relevant to its scope.
The Academy ensures that responsibility for the management of Recognition of Prior Learning and/or Recognition of Current Competencies applications and assessments is/are clearly identified and undertaken by a person or persons with relevant expertise.
The Academy ensures that responsibility for the management and coordination of learning delivery, assessment, staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.
The Academy issues qualifications and/or Statement of Attainment to students who satisfactorily complete the requirements of the accredited courses/endorsed Training Packages within the Scope of Registration.
Qualifications and Statements of Attainment will include the following
- Name, Code and logo of the provider as shown on the Certificate of Registration
- RTO provider number & include the words:
Where relevant include the words : “The qualification certified herein is recognised within the Australian Qualifications Framework” - Name of the person receiving the qualification
- Name of the course / Training Package
- Qualification as shown on the Scope of Registration
- Date Issued
- Authorised signatory of the Registered Training Organisation
- Imprint certificates with the nationally recognised training logo where courses are nationally recognized
- Imprint certificates with VQA logo for courses registered on the Scope of Registration
- The units of competency achieved on any certification issued in relation to courses based on national competency standards
- Industry and occupation descriptor (if applicable).
- Summary of employability skills (where relevant)
The Academy ensures that training and assessment occurs in accordance with the requirements of the accredited course/endorsed Training Package, and where appropriate the state or national guidelines for customising courses.
The Academy trainers and assessors have demonstrated the following competencies from the Training and Assessment Training Package
- TAAASS401A Plan and Organise Assessment
- TAAASS402A Assess Competence and
- TAAASS404A Participate in Assessment Validation
The Academy reserves the right to cancel or not offer a program. If any program is cancelled and/or not offered, the Academy will refund all program money in accordance with the Academy refund policy.
FACILITIES
We have the capacity to deliver the nominated course(s); provide adequate facilities and use methods and materials appropriate to the learning needs of the students.
INTEGRITY
The Academy will market courses within the Scope of Registration with integrity, accuracy and professionalism, avoiding vague and ambiguous statements.
No false or misleading comparisons will be drawn with any other provider or course. The Academy will not state or imply that any course other than those within the Scope of Registration is recognised by the State Training Authority.
The Academy advises prospective students prior to enrolment of:
- The Scope of Registration
- Application processes, selection criteria and orientation procedures
- Fees and costs involved in undertaking training
- Qualifications to be issued on completion or partial completion of courses
- Competencies to be achieved during training
- Flexible learning and assessment procedures including recognition of prior learning
- Grievance (complaints and appeals) procedure
- Facilities and equipment
- Student support services, including external support
- Provision for language, literacy and numeracy assistance
- Disciplinary procedures
- Staff responsibility for access and equity
The Academy has a fair and equitable process for dealing with student grievances and appeals (refer to Grievance Policy and Procedure document).
The Academy adopts a quality assurance and improvement system which includes clearly documented procedures for managing and monitoring all training operations and reviewing student/client satisfaction.
The Academy has a fair and reasonable policy in place for students who wish to discontinue or cancel training.
The Academy supplies accurate and current information to enable a person unfamiliar with the Australian education and training system and living conditions to make an informed decision about the appropriateness of the Academy and its courses to the student’s needs.
GRIEVANCE POLICY/PROCEDURES
All prospective students will be provided with a copy of the grievance (complaints and appeals) policy and procedure documents explaining:
- all disputes or grievances (complaints and appeals) will be handled professionally and confidentially in order to achieve a satisfactory resolution
- all parties will have a clear understanding of the steps involved in the grievance (complaints and appeals) procedure
- at any stage of the process, the student is entitled to bring a nominee or witness if they choose
- students will be provided with details of external authorities they may approach, if required
- all grievances (complaints and appeals) will be managed fairly and equitably and as efficiently as possible
- the Academy will act promptly upon the subject of any complaint or appeal, which is found to be substantiated
- the Academy will resolve any grievances (complaints and appeals) fairly and equitably within 5 (five) working days, with a view to ensuring student satisfaction with the outcome
The policy provides an avenue for most grievances (complaints and appeals) to be addressed, however in some cases alternative measures may need to be explored.
The Academy will encourage the parties to approach a grievance (complaint and appeal) with an open view and to attempt to resolve problems through discussion and conciliation.
Where a grievance cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent agent to mediate between the parties.
The grievance procedures relating to the delivery of training and/or the assessment involves the student initiating the following:
- discussion with relevant teacher/trainer about the grievance
- if it is unable to be resolved, the grievance can be taken before the Director of Studies
- if it is unable to be resolved at this level, the grievance (complaint and appeal) can then be referred to the Deputy Principal/Principal
- if the grievance (complaint and appeal) is still unresolved, it may be referred to the Director Corporate Education
- If the grievance (complaint and appeal) cannot be resolved internally, Pivot Point International Academy will advise the student of the appropriate body where he/she can seek further assistance. The Academy will fully document the grievance or appeal & a written statement will be provided to the student on the outcome, including the reason of the decision
DISCLAIMER
Every reasonable effort has been made to ensure that the information in this document referring to Pivot Point International Academy is correct. However, the Academy reserves the right to discontinue any course, subject, fee, admission requirement, staffing or other arrangement without prior notice.
Back to Top
CRICOS No. 00723J | RTO No. 10425